WayPointWayPoint

Terms of Service

Last updated: June 28, 2026

Plain-English summary (not a substitute for the terms below): WayPoint is a marketplace that connects homeowners, general contractors, and subcontractors. We are not a contractor and we are not a party to the agreements you make with each other. Posting and browsing are free; a fee applies only when a homeowner accepts a bid, and you'll always see it before you confirm. Be honest, do your own due diligence, and treat other users fairly.

1. Agreement to These Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Waypoint Dynamics, Inc. (“WayPoint,” “we,” “us,” or “our”) governing your access to and use of the WayPoint Marketplace website, applications, and related services (collectively, the “Platform”). By creating an account, posting a project, submitting a bid, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

2. What WayPoint Is — and Is Not

WayPoint provides an online venue where homeowners can describe construction projects, and general contractors (“GCs”) and subcontractors (“Subs”) can present their qualifications and submit bids. WayPoint also offers tools for messaging, reputation, document storage, and (where available) payment facilitation.

WayPoint is not a general contractor, builder, construction company, home-improvement contractor, broker, or party to any contract between users. We do not perform construction work, supervise projects, set prices, guarantee outcomes, or employ the contractors or subcontractors who use the Platform. Any contract for construction, services, or payment is solely between the homeowner, GC, and/or Sub. You are responsible for evaluating, selecting, contracting with, and paying the other parties to your project.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Platform. If you use the Platform on behalf of a business or other entity, you represent that you are authorized to bind that entity, and “you” refers to both you and that entity. Contractors and subcontractors are responsible for holding and maintaining all licenses, registrations, bonding, and insurance required by applicable law for the work they offer or perform.

4. Accounts

You must provide accurate, complete, and current information when you register and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorized use. You may not share an account, impersonate another person or business, or create an account using false information.

5. Roles on the Platform

  • Homeowners post projects, review bids and contractor reputations, and choose whether to accept a bid.
  • General Contractors maintain a profile, view eligible projects, and submit bids to manage projects.
  • Subcontractors maintain a profile, may bid on single-trade projects, and may bid on trade packages posted by GCs.

Each user is responsible for the accuracy of the information in their profile and submissions, including budgets, scopes, qualifications, licenses, and insurance.

6. Projects, Bids, and Acceptance

A posted project is an invitation for contractors to submit bids; a bid is an offer by a contractor. When a homeowner accepts a bid, the homeowner and the contractor are responsible for documenting and performing their own agreement (scope, price, schedule, change orders, warranties, and payment terms). WayPoint does not draft, review, or enforce those agreements and is not responsible for any party's performance, non-performance, or the quality, safety, legality, or timeliness of any work.

7. Fees and Payments

Creating an account, maintaining a profile, posting projects, and comparing bids are free. WayPoint charges a marketplace fee in connection with a successful match, as follows:

  • When a homeowner accepts a bid for a project managed off the WayPoint platform, a marketplace fee of 5% of the accepted bid amount applies and is payable by the homeowner.
  • When a project is managed on the WayPoint platform, a reduced fee (currently 1.5% of the project value, subject to a cap) applies instead of the 5% fee.
  • Payments made between contractors and subcontractors through WayPoint's payment features, where available, may be subject to a processing fee disclosed at the time of the transaction.
  • Subcontractors may purchase optional subscription plans for additional features; pricing is shown before purchase.

The exact fee for any transaction is presented to you before you confirm it. Fees may be waived or reduced during pilot or promotional periods. Payments are processed by our third-party payment processor; by completing a payment you also agree to that processor's terms. Except as required by law or expressly stated, fees are non-refundable. We may change our fees on a going-forward basis by posting updated pricing or notifying you; changes do not apply retroactively to transactions already confirmed.

8. No Endorsement; Verification; Your Own Due Diligence

The Platform may display information that users provide about themselves — including licenses, insurance, certifications, work history, ratings, and reviews — and may display badges or status indicators based on that information or documents users upload. We do not independently verify, endorse, or guarantee the accuracy of user-provided information, the validity of any license or insurance, or the qualifications, character, or fitness of any user. You are solely responsible for vetting any party before contracting, including confirming licenses, insurance, references, and permits.

9. Reviews and Reputation

Reviews, ratings, and reputation scores reflect the opinions and inputs of users and are made available for informational purposes only. You agree to submit reviews honestly and based on genuine experience, and not to post false, defamatory, retaliatory, or manipulated feedback. We may, but are not obligated to, moderate, refuse, or remove content that violates these Terms. We are not responsible for the content of user reviews.

10. User Content and License

You retain ownership of the content you submit (such as project details, photos, plans, bids, messages, and reviews). You grant WayPoint a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and use that content as needed to operate, provide, secure, and improve the Platform and to make it available to the users for whom it is intended. You represent that you have the rights necessary to submit your content and that it does not infringe the rights of others or violate any law.

11. Acceptable Use

You agree not to:

  • provide false, misleading, or fraudulent information;
  • use the Platform for any unlawful purpose or to solicit unlawful work;
  • circumvent fees, or attempt to misuse, reverse-engineer, scrape, or disrupt the Platform or its security;
  • harass, threaten, defame, or discriminate against other users, or infringe their privacy or intellectual-property rights;
  • upload malware or content that is illegal, obscene, or otherwise objectionable; or
  • access the Platform through unauthorized automated means or use it to build a competing service.

12. Communications

By creating an account, you agree to receive transactional communications related to your use of the Platform (such as account, bid, payment, and compliance notifications) by email and in-app. You may opt out of non-essential marketing messages at any time. See our Privacy Policy for details.

13. Third-Party Services

The Platform relies on third-party services for hosting, payments, email, and analytics. Your use of features powered by those services may be subject to their terms and privacy practices. We are not responsible for third-party services or for links to third-party websites.

14. Intellectual Property

The Platform, including its software, design, text, graphics, and the WayPoint name and logo, is owned by WayPoint or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-transferable license to use the Platform for its intended purpose. All rights not expressly granted are reserved.

15. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY USER, BID, PROJECT, OR INFORMATION ON THE PLATFORM IS ACCURATE, COMPLETE, LICENSED, INSURED, OR SUITABLE. WE MAKE NO WARRANTY REGARDING THE QUALITY, SAFETY, OR LEGALITY OF ANY WORK ARRANGED THROUGH THE PLATFORM.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAYPOINT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR CONSTRUCTION DEFECTS, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM OR ANY DEALINGS WITH OTHER USERS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO WAYPOINT IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

You agree to indemnify and hold harmless WayPoint and its affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Platform, your content, your violation of these Terms or any law, or your dealings or disputes with other users.

18. Termination

You may stop using the Platform at any time. We may suspend or terminate your access, with or without notice, if we believe you have violated these Terms or to protect the Platform or its users. Provisions that by their nature should survive termination (including fees owed, content license, disclaimers, limitation of liability, indemnification, and governing law) will survive.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Georgia have exclusive jurisdiction over any dispute that is not otherwise resolved, and you consent to venue there. Nothing in this section limits either party's ability to seek injunctive relief to protect its rights.

20. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect means you accept the updated Terms.

21. Contact

Questions about these Terms? Contact us at hello@waypoint.construction.